Privacy Policy

Information we may collect

When you visit the website, create an account, use casino services or contact support, Spins House Casino may handle different types of information. The information collected depends on how you use the website and the services available to you. Some information is provided directly by you, while other information may be created automatically when you use the site.

Account details

Account information may include your name, date of birth, contact details, login information, account preferences and records of communications with support. We may also handle information needed to confirm that an account belongs to the person using it. You should provide information that is accurate and keep your account details up to date. If your details change, updating them can help us provide support and complete account checks.

Verification documents

Where verification is required, we may handle copies or details of identity documents, information about your age and other information used to confirm identity, eligibility and account security. Verification information may be reviewed to help prevent identity misuse, fraud, money laundering, unauthorised access and other prohibited activity. Please only provide documents through an appropriate account or support process and do not send unnecessary personal information.

Payment and transaction records

We may record information about deposits, withdrawals, wagers, wins, losses, refunds and other account transactions. Payment service providers may process payment details on our behalf, and we may receive information needed to confirm a payment, reconcile an account or investigate a transaction. The payment information we handle may differ depending on the payment method and service provider used.

Device and usage data

When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location information, pages viewed, access times, referral information and interactions with website features. This data helps us operate the site, understand performance, protect accounts and identify unusual or potentially harmful activity.

How we use information

We use information for purposes connected with providing and administering the website and casino services. The purposes may include account management, security, customer support, payment administration, compliance and website improvement. We seek to use information in a way that is relevant to the purpose for which it was collected.

• Creating, maintaining and managing player accounts.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to questions, complaints or requests.
• Checking identity, age, eligibility and account ownership where required.
• Conducting verification and anti-fraud checks.
• Detecting and preventing collusion, payment abuse, cyber threats and other unauthorised or prohibited activity.
• Keeping the website, systems and account information secure and reliable.
• Understanding how players use the website so that its design, content, functionality and performance can be improved.
• Sending service messages about accounts, transactions, security, policy changes or other essential matters.
• Sending marketing communications where permitted and where you have provided consent or another applicable permission.
• Meeting legal, regulatory, accounting, tax, compliance and responsible gambling obligations that apply to the operation of an online casino.
• Protecting the rights, property, safety and legitimate interests of players, the website and relevant service providers.

The same information may be used for more than one related purpose. For example, transaction records may be needed to provide account services, support financial reconciliation, investigate fraud, protect payment security and meet record-keeping obligations. We do not generally ask for information that is unrelated to the operation, security or support of the website.

Marketing communications

Marketing messages may include information about website features, promotions or other relevant services. You can withdraw consent to marketing at any time by contacting support@spinshousecasino.click or by using an unsubscribe option included in a marketing message. Essential service communications, including messages about account security, transactions or important changes, may still be sent because they are needed for account administration rather than direct marketing.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers placed on your device that can help remember settings, maintain sessions, support account functions, measure website use and improve performance. Some cookies may be necessary for the website to work properly, while others may support analytics, preferences or relevant communications.

You can manage, block or delete cookies through your browser settings. If you disable some cookies, parts of the website may not work as intended, and certain account or security features may be affected. Browser controls vary, so you should check the settings or help information for the browser and device you use.

Sharing information with service providers

Information may be shared where this is reasonably necessary to provide the website and related services. This may include payment providers, identity and verification providers, technology and hosting providers, customer support tools, security services, professional advisers and other suppliers that help operate the site. These providers should receive information relevant to the service they provide and may be subject to confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to investigate suspected fraud or unlawful conduct, protect players or the website, enforce applicable terms, respond to a valid legal request or meet an obligation imposed by law. We do not sell player information as a general business practice. Third-party service providers may have their own privacy information describing how they handle information.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, secure transmission and procedures for managing account and system security. No website, electronic transmission or storage system can be guaranteed to be completely secure.

You should use a strong and unique password, keep login details confidential and avoid sharing access to your account. If you suspect unauthorised activity, or believe that information connected with your account may have been compromised, contact support as soon as reasonably possible.

Your privacy rights and data requests

Depending on the circumstances and the requirements that apply, you may have rights relating to the personal information we hold about you. You can contact us to ask for access to your data, correction of inaccurate or incomplete information, deletion of your data, or withdrawal of consent to marketing. You may also ask questions about how your information is used or raise a concern about the handling of your data.

How to exercise your rights

To exercise your data rights, please email support@spinshousecasino.click. In your message, explain what you are requesting and include enough information for us to identify the relevant account or communication preference. We may need to verify your identity before completing a request. This is a security measure intended to prevent information being disclosed, corrected or deleted by someone who is not authorised to act for the account holder.

• Access: ask for information about the personal data held about you and, where appropriate, a copy of that data.
• Correction: ask us to correct inaccurate, out-of-date or incomplete account information.
• Deletion: ask us to delete information where there is no continuing reason for us to retain or use it.
• Withdrawing marketing consent: ask us to stop marketing communications by contacting support@spinshousecasino.click or by using an unsubscribe option included in a marketing message.

We will consider each request and respond in line with applicable requirements. A request may not always result in immediate deletion or restriction. For example, information may need to be retained to complete a transaction, protect the security of the website, resolve a dispute, prevent fraud, establish or defend a legal position, or meet an obligation that requires records to be kept. If we cannot fulfil a request in full, we will aim to explain the relevant reason.

Keeping your information accurate

You can help keep your information accurate by reviewing your account details and notifying support about relevant changes. We may also ask for updated information or documents when needed for account security, verification, transaction processing or compliance purposes.

Retention, account closure and policy changes

We keep information for as long as it is reasonably needed for the purposes described in this Privacy Policy. The length of time depends on the type of information, the reason it was collected, the level of risk involved and whether it is needed for account administration, security, dispute handling or legal compliance.

Closing an account does not necessarily mean that all information can be deleted immediately. Some records must be kept for a period required by law even after an account is closed. Other information may be retained where it is needed for security, fraud prevention, financial reconciliation, complaints, disputes or the establishment, exercise or defence of legal rights.

When information is no longer required, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Retention practices may differ between account details, verification documents, payment records, support communications, technical information and marketing preferences.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, operational practices or applicable requirements. The updated version will apply from the date it is made available on the website, unless a different date is stated. You should review this page periodically, particularly before continuing to use the website after a change.

If you have a privacy question, want to exercise your access, correction or deletion rights, or want to withdraw consent to marketing, contact support@spinshousecasino.click. We will use the information in your request only as reasonably needed to identify the relevant records, consider the request and provide an appropriate response.