Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are designed for entertainment, and outcomes are determined by chance or by the rules of the relevant game. A win cannot be predicted, and previous results do not change the likelihood of future results. You should only gamble with money you can afford to lose after your essential expenses and financial commitments have been covered.

Gambling should not be treated as an income source, an investment, a solution to debt or a way to recover losses. Chasing losses can lead to larger bets, longer sessions and decisions that may create further financial or personal harm. If you lose money, consider the loss final rather than trying to win it back. Walking away is often the safest decision.

Before you play

• Set a budget for gambling and treat it as an entertainment expense.
• Decide how long you will play before starting a session.
• Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Do not borrow money, use essential household funds or sell possessions to gamble.
• Keep gambling separate from rent, mortgage payments, bills, food, savings and other priorities.
• Remember that you can stop at any time, whether you are winning or losing.

Players in Australia must meet applicable age and legal requirements before using online gambling services. You are responsible for providing accurate information and for ensuring that online gambling is lawful where you are located. Accounts may be subject to identity, age and other verification checks.

Tools to help you stay in control

Planning your gambling before you begin can make it easier to stay within your limits. Use the account and responsible gaming options available to you to review your activity, set spending or session limits, and take a break when required. The available settings and conditions may vary, so read the information presented before confirming a limit or restriction.

Useful control measures

• Deposit or spending limits can help restrict the amount added to your account over a selected period.
• Loss limits can help you decide the maximum amount you are prepared to lose during a defined period.
• Session or time reminders can help you notice how long you have been playing.
• Taking a break can provide time away from gambling without requiring a permanent decision.
• Self-exclusion can restrict access for a chosen period or, where available, for a longer-term period.
• Account history and transaction records can help you understand your gambling activity.

Set limits before you start playing, rather than after a loss or during an emotional moment. Choose amounts and time periods that reflect your personal circumstances. A limit is most useful when it is realistic, respected and not changed simply to continue gambling. If you find yourself repeatedly increasing limits, bypassing restrictions or opening accounts to avoid controls, stop gambling and seek support.

If you request a break or self-exclusion, do not attempt to return through another account or use another person's account. Account sharing can create safety, privacy and verification risks. It may also prevent responsible gaming controls from working as intended. Tell trusted people about your decision if that will help you maintain it.

Recognising signs of harm

Gambling harm can develop gradually, and a person may not recognise the pattern at first. Warning signs can affect money, time, work, relationships, mood and physical wellbeing. You do not need to wait for a serious problem before taking a break or asking for help.

Possible warning signs

• Spending more time or money gambling than you planned.
• Increasing bets or deposits to feel the same excitement.
• Trying to win back losses or feeling unable to stop after losing.
• Hiding gambling activity, transactions or losses from family and friends.
• Borrowing money, using credit or missing bills because of gambling.
• Feeling anxious, irritable, restless or low when you are not gambling.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other responsibilities.
• Neglecting work, study, relationships, sleep or everyday activities.
• Returning to gambling after deciding to stop or take a break.
• Feeling regret, shame or distress but continuing to gamble.

If any of these signs sound familiar, consider stopping play now. Log out, use a break or self-exclusion option, and remove easy access to gambling funds where possible. Avoid making decisions based on the hope of recovering losses. Speaking openly with someone you trust can make it easier to take the next step.

You can also consider reviewing bank statements, setting a household budget, limiting access to credit and asking a trusted person to help monitor finances. These practical steps do not replace professional support, but they may help reduce immediate risks while you decide what assistance is appropriate.

Getting support

Support is available for anyone affected by gambling, including players, partners, family members and friends. You can speak with a qualified gambling counsellor or a health professional for confidential guidance. Australian players can also look for information and assistance through recognised gambling-help services operating in their state or territory, including national support resources. Search for an official service in your area or ask a health professional for a suitable referral.

When contacting a support service, you do not need to have all the answers or wait until your gambling has caused a major problem. A counsellor can help you understand your options, create a plan, manage urges, address financial concerns and support conversations with people close to you. Family and friends can seek help even if the person gambling is not ready to do so.

If you feel overwhelmed

Gambling-related stress can affect mental health. If you feel unsafe, are thinking about harming yourself or another person, or believe there is an immediate risk, stop gambling and seek urgent assistance through local emergency services or a crisis support service in your area. Your immediate safety is more important than any account, balance or gambling activity.

If you are concerned about someone else, approach the conversation calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to seek professional support. Do not provide money to cover gambling losses or take responsibility for managing the person's gambling on your own. Protect your own finances and wellbeing as well.

Our responsible gaming approach

Spins House Casino aims to provide information and account features that help players make informed choices. We expect players to use the service responsibly and to provide truthful information when required. We may apply checks, restrictions or other measures where necessary to support account security, legal obligations and responsible gaming practices.

Our responsible gaming information is general in nature and is not financial, medical or legal advice. Every person's circumstances are different. If gambling is affecting your finances, relationships, work, health or wellbeing, consider obtaining advice from an appropriately qualified professional.

Steps you can take today

1. Decide whether gambling fits within your current budget and responsibilities.
2. Set a spending and time limit before your next session.
3. Check your recent gambling activity and identify any changes in your behaviour.
4. Take a break or request self-exclusion if you are finding it difficult to stop.
5. Tell someone you trust if gambling is causing stress or secrecy.
6. Contact a recognised gambling support service or health professional for guidance.

Responsible gaming is an ongoing choice. You can change your limits, take time away and seek support whenever you need it. If you have questions about available account controls, review the responsible gaming options in your account or contact support through the official channels provided on the website. Never share your password or payment details with another person.