Spins House Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of Spins House Casino. They apply to your use of the website, any related mobile or digital services, your player account, deposits, withdrawals, games, promotions and other services made available through the platform. References to "Spins House Casino", "we", "us" or "our" mean the relevant operator of the service. References to "you" or "your" mean the person accessing or using the service.

You should read these terms before using the website. If you do not agree with any part of them, you must not create an account or use the service. By continuing to browse, registering an account, depositing money or placing a wager, you confirm that you accept these terms. Other policies, including the Privacy Policy, Responsible Gambling information and specific promotional terms, may also apply. Where a promotion or product has additional rules, those rules will apply to the relevant promotion or product.

We may update these terms from time to time to reflect changes to the service, technology, legal requirements or business practices. The current version will be made available on the website. Changes will apply from the date stated in the updated version or, where no date is stated, from publication. You should review the terms regularly. If you continue to use the service after an update, that use will generally indicate your acceptance of the revised terms.

The website is intended for lawful use only. You are responsible for ensuring that your use of the service complies with the laws and regulations that apply to you. Nothing in these terms is intended to exclude, restrict or replace any rights you may have under applicable Australian consumer law or other mandatory legal protections.

2. Eligibility, registration and account security

You may use Spins House Casino only if you meet the applicable legal age and eligibility requirements. You must not access or use the service if online gambling is unlawful for you, if you are located in a jurisdiction where the service is not available, or if you are subject to a gambling exclusion or restriction that prevents you from using the platform. We may restrict access where required by law, our risk controls or responsible gambling procedures.

When registering, you must provide information that is accurate, current and complete. This may include your name, date of birth, residential information, payment details and other information reasonably required to operate your account, verify your identity or meet legal and security obligations. You must update your information if it changes. Providing false, misleading or incomplete information may result in account restrictions, cancellation of transactions or closure of the account.

• You must use your own account and must not create an account on behalf of another person.
• You must keep your username, password and other login details confidential.
• You must not allow another person to use your account or access your account using your credentials.
• You must notify us through the available website process if you believe your account has been accessed without permission.
• You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the relevant circumstances are being reviewed.
• You must not maintain multiple accounts unless this is expressly permitted by the applicable service rules.

We may carry out identity, age, location, payment and source-of-funds checks at registration or at any later stage. You may be asked to provide documents or information within a reasonable period. Until checks are completed, we may suspend deposits, withdrawals, wagers or other account functions. Information supplied for verification must be genuine and must relate to you. We may retain records where required for legal, security, audit or operational purposes.

You may request the closure of your account through the relevant account or support process. Account closure does not remove obligations that arose before closure, including obligations relating to disputed transactions, unlawful activity, outstanding verification or a breach of these terms. We may also suspend or close an account where we reasonably believe that this is necessary to protect the service, comply with legal obligations, prevent harm or address a breach.

3. Games, wagers and payments

Games and wagering features are provided subject to their displayed rules, instructions and technical settings. Before placing a wager, you should check the game information, stake amount, potential outcome and any applicable conditions. A wager is generally treated as accepted when it is recorded by our systems. You should check your account history and contact us through the available website process if you notice an apparent error.

Wagers cannot normally be changed or cancelled after acceptance. We may void, reverse or correct a transaction where there has been a technical fault, obvious error, interrupted connection, incorrect game information, system malfunction, suspected manipulation or another circumstance that makes the transaction invalid or unreliable. If a game or transaction result is disputed, our relevant system records and audit information may be used when investigating the matter.

You must ensure that your account has sufficient cleared funds before placing a wager. A deposit may remain subject to processing, verification, payment-provider approval or other security checks. We do not control the policies of banks, card issuers or other payment providers, and their fees, restrictions or processing requirements may apply. You must use a payment method that belongs to you or that you are authorised to use.

Withdrawals and other payments may be subject to identity verification, account review, transaction checks, minimum or maximum conditions displayed on the website, and the rules of the selected payment method. We may return funds through an appropriate payment method or request further information before processing a payment. You are responsible for ensuring that your payment information is accurate. Any unlawful, reversed, unauthorised or disputed payment may result in a review of your account.

• Do not deposit funds obtained through unlawful activity or use the service to move money for another person.
• Do not use a payment method without the account holder's authority.
• Do not attempt to bypass transaction checks, account limits or security controls.
• Do not exploit a pricing, settlement, software or display error.
• Do not use the service for fraud, money laundering, terrorist financing or any other unlawful purpose.

Where an account is closed, any genuine balance will be considered in accordance with these terms, applicable law, verification requirements and the circumstances of the closure. We may withhold or review funds where there is a reasonable basis to suspect fraud, unlawful conduct, a payment reversal, collusion, manipulation or a serious breach of these terms. We will not impose conditions that are inconsistent with rights that cannot legally be excluded.

4. Promotions, responsible gambling and prohibited conduct

Promotions, bonuses, rewards and promotional competitions may be subject to separate terms. Those terms should explain eligibility, qualifying activity, expiry, wagering or play requirements, permitted games, withdrawal conditions and any other relevant restrictions. You should read the applicable promotional terms before accepting an offer. Unless the specific offer states otherwise, we may limit, withdraw or correct an offer where it has been used in error, obtained through abuse or made available to an ineligible account.

Only one person may use an account, and promotional benefits must be used for their intended purpose. We may investigate activity that appears coordinated, automated, misleading or designed to gain an unfair advantage. Examples include creating duplicate accounts, abusing technical errors, using prohibited software, manipulating game play, colluding with other players, making false identity claims or attempting to avoid a responsible gambling restriction.

Gambling should be treated as entertainment, not as a way to make money or recover losses. You should set personal limits, consider how much time and money you can afford to spend, and stop if gambling is no longer enjoyable or manageable. Never gamble with money needed for essentials, borrow money to gamble, or chase losses. Responsible gambling tools and information may be available through the website, and you can use the available account process to request restrictions, breaks or closure.

1. Decide your budget before you begin and do not exceed it.
2. Take regular breaks and avoid gambling when tired, upset or under the influence of alcohol or other substances.
3. Do not ask another person to gamble for you or give another person access to your account.
4. Use available time, deposit or access restrictions if your gambling needs to be controlled.
5. Seek independent professional support if gambling is causing financial, personal or emotional difficulties.

We may refuse a wager, restrict an account, suspend access or take other appropriate action where necessary for responsible gambling, security, compliance or service integrity. A restriction may apply even if you have not breached these terms. We will not encourage you to reverse a voluntary exclusion or pressure you to continue gambling.

5. Privacy, intellectual property, liability and legal matters

Personal information is handled in accordance with the Privacy Policy and applicable privacy laws. We may collect, use and disclose information where reasonably necessary to provide the service, process payments, verify identity, prevent fraud, meet legal obligations, manage responsible gambling risks and maintain security. You should review the Privacy Policy for information about the types of data collected, retention, access and available privacy rights.

The website, including its name, design, text, graphics, software, logos and other content, is owned by or used under permission by the relevant rights holder. You may use the website for personal and lawful purposes only. You must not copy, modify, distribute, publish, reverse engineer, interfere with or commercially exploit any part of the service without written permission, except where a right cannot legally be excluded.

We aim to provide a reliable and secure service, but online services may be affected by maintenance, telecommunications failures, device problems, software errors, cyber incidents or events outside our reasonable control. We do not guarantee that the website or every game will always be available, uninterrupted, error-free or compatible with every device. You are responsible for using suitable equipment, software, internet access and security controls.

To the extent permitted by law, we are not responsible for loss caused by your failure to protect account credentials, your use of an unsupported device, inaccurate information supplied by you, payment-provider conduct, events outside our reasonable control or your breach of these terms. Nothing in these terms excludes liability that cannot lawfully be excluded, including applicable consumer guarantees or liability for fraud, wilful misconduct or other matters where exclusion is prohibited.

If you have a question, concern or complaint about the service, you should use the support or contact process made available on the website. Please provide enough information for the matter to be investigated, including relevant transaction details where appropriate. We may request further information, review account records and apply verification measures before discussing account-specific matters.

These terms are governed by the laws that apply to the relevant service and your use of it, subject to any mandatory rights available to you. Any dispute should first be raised through the available complaints process. If it cannot be resolved informally, the parties may rely on any dispute-resolution or court processes available under applicable law. If a provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate.

By using Spins House Casino, you confirm that you have read these Terms & Conditions, understand the responsibilities that apply to your account and agree to use the service lawfully and responsibly.